Everything ships from Madrid. Orders placed before 14:00 on a weekday usually leave the same day; the rest leave the next working day. The table below is the honest version, including what happens when a parcel is late.
| Spain (peninsula) | 2-4 working days · €4.90 · free from €80 |
|---|---|
| Balearic Islands | 3-5 working days · €6.90 |
| Canary Islands, Ceuta, Melilla | 5-8 working days · €9.90 · customs may apply |
| European Union | 3-6 working days · €7.90 · free from €120 |
| United Kingdom, Switzerland | 4-7 working days · €9.90 · customs paid by you |
| United States, Canada | 6-10 working days · €14.90 · customs paid by you |
01
Processing is 24 to 48 hours. Delivery is the table above. A Friday afternoon order is processed on Monday, and a pre-order is processed on the date on the product page, not before. If you need something for a specific day, message us before ordering and we will tell you honestly whether it will arrive.
02
For the UK, Switzerland, the US and Canada, your parcel may be stopped for VAT or import duty. That cost is yours and is not included in the price. We declare the real value on the form; we do not mark parcels as gifts. If a parcel is returned to us because duty was not paid, we refund the product but not the shipping.
03
Every order gets a tracking number by email the day it leaves. If tracking has not moved for five working days, message us and we open a claim with the carrier. If the parcel is declared lost, we replace it or refund it, your choice. We do not ask you to wait thirty days before we act.
04
Thirty days from delivery, unworn, in the original box. Swimwear needs the hygiene sticker intact. Earrings can be returned for hygiene reasons only if the sealed bag is unopened, which is EU law and not our invention. Exchanges for another size are free within Spain; we send a prepaid label.
05
A pre-order can be cancelled any time before it ships, by WhatsApp or email, for a full refund. Once it ships, the normal 30-day return applies. If the production date moves by more than a week, we write to you first and you can cancel immediately.
06
If a post bends, a clasp fails or a seam opens within a year of purchase, send it back and we repair it. You pay the shipping to us; we pay the return. We keep spare clasps, extenders and earring backs for every style, which is the advantage of making in small batches instead of changing supplier every season.